Refund policy

Returns window

You have 30 days from the date you receive your item to request a return.

Eligibility

To be eligible, items must be:

• In the same condition you received them

• Unworn/unused, with tags attached

• In the original packaging

• Accompanied by a receipt or proof of purchase

How to start a return

Email us at Surfnspark@gmail.com to request a return authorization.
Returns must be shipped or dropped off to 711 Main St Avon Nj 07717

Important: Items sent back without first requesting a return will not be accepted.

If your return is approved, we’ll email you a prepaid return label and instructions.

Damages & issues

Please inspect your order upon delivery and contact us immediately at Surfnspark@gmail.com if an item is defective, damaged, or incorrect so we can make it right.

Exceptions / non-returnable items

We cannot accept returns for:

• Perishables (e.g., food, flowers, plants)

• Custom/personalized products (special orders)

• Personal care items (e.g., beauty products)

• Hazardous materials, flammable liquids, or gases

• Gift cards

• Sale/Clearance items (final sale)

If you’re unsure about your item, email Surfnspark@gmail.com before purchasing or returning.

Exchanges

For the fastest exchange, return the item first. Once your return is approved, place a new order for the item you want.

Refunds (Store Credit by Default)

Once we receive and inspect your return, we’ll notify you of approval.

• Approved returns are refunded as Surfnspark store credit or a Surfnspark gift card by default.

• Cash/Original-payment refunds are available only if specifically requested at the time your return is approved.

• Please allow up to 10 business days for processing after approval. Your bank or card issuer may require additional time to post funds.

If it’s been more than 15 business days since your refund approval and you haven’t received funds or store credit, contact Surfnspark@gmail.com.